Video Case: Zullee’s Mediterranean Grill
Disrupting the Competitive MidCap Restaurant Landscape
Synopsis
Is this credible, how to ensure this does not fall short (The Challenge)
Chapter 1
From Bahrain banking to the US Westcoast family dining scene
Chapter 2
Investing in people with the right values (Leadership)
Chapter 3
The ambition of scalable and replicable nationwide success (Innovation)
Chapter 4
People at the core of success under severe labor shortage (Talent)
Chapter 5
Build and they will come, partnering to expand the franchisable concept (Cooperation)
Chapter 6
Quality and customer experience are front and center of efficient delivery (Product Performance)
Chapter 7
Redefining the income and cost structure (Profit Model)
TEACHING NOTE
CASE AND TEACHING NOTE CO-AUTHORS
Case prepared by Dr. Henrik Totterman and teaching notes by the Harvard Extension School Management Capstone Program class of 2022
Dr. Henrik Totterman
Professor
Abigail
Generalia
Innovation
Amir
Shirinbayli
Innovation
Tong
Ratanapan
Innovation
Vivek
Srivastava
Innovation
Anjali
Thomke
Talent
Andy
Shu
Talent
Manas
Nigam
Talent
Megha
Madan
Talent
Momeh
Ibrahim
Talent
Dennis
Sokoletski
Leadership
Marco
Botha
Leadership
Miguel
Camara
Leadership
Stephen
Parkes
Leadership
Allison
Ullrich
Cooperation
Estefania Palomino Doza
Cooperation
Jose Pachano
Alvarez
Cooperation
Stephanie
Loike
Cooperation
Preston
Cambs
Cooperation
Wyatt
Miller
Cooperation
Alan
Gong
Product
Felipe
Oliveira Melo
Product
Ghadi
Sebaali
Product
Ritesh
Gupta
Product
Sangeeta Saxena
Product
Joshua
Velez
Product
Maggie
Xiong
Profit Model
Kyle
Kenney
Profit Model
Rahimulah Rahimi
Profit Model
Suman Narayanan
Profit Model
Sunddip
Aguilar
Profit Model
Liang
Tang
